Investors in Customers

World Challenge achieves top 3 star rating from Investors in Customers

“Now I have travelled with the company, I will definitely consider them for my next school expedition.”
 IIC - Investors in Customers
Investor in Customers (IIC), the independent customer service standard agency, completed an assessment on World Challenge. World Challenge achieved the top rating, three stars, and their result places them in the top ten of all IIC assessed companies. They are currently the leading travel firm in the IIC database.

Customer scores were particularly high for these statements, showing the personal touch to their service and how simple it is to communicate with their staff:

The company offers an excellent range of overseas expeditions
I know who to contact if I need to get in touch
Staff are friendly and willing to help
I trust the company’s staff to behave with fairness, integrity and honesty
The company makes it easy for me to communicate with them
When I contact the company, they know who I am
If asked about the company, I would recommend them
Staff are knowledgeable about the services they provide
Staff do what they say they will
Staff are good listeners

“World Challenge is an awesome place to work. We are lucky to have an amazing product which has amazing benefits to the development of young people, offering them a once in a lifetime opportunity which can have a hugely positive impact.”

Happy and engaged staff make for the most satisfied customers. This one quote sums up how passionate World Challenge are about their product, their workplace and their service:

"I feel there is a bond between schools and World Challenge. Just keep doing what you do already!"

Find out more

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E findoutmore@world-challenge.co.uk
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